Lazydays RV of Phoenix at Mesa - Mesa, Arizona

Fredy Finch

I've NEVER had such a POSITIVE RV Service experience in over 20 years of RV ownership. I didn't buy my RV here... didn't even buy it from a LazyDays but had a problem with my water heater that should be under warranty. James Barret (Service Advisor) deserves kudos for going above and beyond to get me fixed up as quick as possible and his level of professionalism and Customer Service was beyond exceptional!

Teo Cordeiro

(See Feb 2023 Update) My RV Trailer purchase experience in mid June 2022 with Lazydays Mesa was awesome. After thoroughly researching travel trailers for past year, including renting various styles/sizes, I contacted Salesman Extraordinaire, Rodney H, discussed all top requirements & parameters & he promptly commenced our search. I was amazed with his knowledge regarding RVs & how quickly he had ample options for my wife & I to choose from. We actually ended up going with a different type unit than originally intended after he explained all the pros/cons between the units when matched up to our RAM Diesel P'up. We were also pleasantly surprised with how smoothly the transaction proceeded, including finalizing all documents with Finance Dept, thorough walk thru of our unit (really important to us Rookie RVers), and prompt additional upgrades performed by Service Dept. Already took our new Northwood Artic Fox 25Y on it's "maiden" voyage, which it performed just as expected. Thanks so much Rodney & Lazydays... Yous Guys Rock!!! June 2022

Unfortunately my experience was much different when returning the 7 month old Artic Fox for initial warranty repairs in Jan 2023. Both the support of the Lazy Dayz Service Department Rep and his Manager, along with Parts Department Rep at Northwood, were so under par, I will most likely never return for service at that location. Fortunately I found a nearby repair facility, Gene’s RV & AC Repair, for any additional service, repairs & upgrades! February 2023

Janna Smalley

It is so nice to have a dealer that takes care of you after the sale! I only had a minor glitch at pick up but they took care of it. The orientation and walk around was the best I’ve ever had. It was very thorough and informative, and he took his time to explain things to me. I had to have the travel trailer transported to my RV Park. The transporters were top notch. They were professional and they helped me level my trailer even though it was late and they had a 2 hr drive back to Mesa. I texted service a couple days later to find out how to work the turbo fan in the trailer and received a text back with instructions.

They have won my business!!

Kevin Curry

I traveled from Buffalo NY and wound up in Phoenix on a Saturday AM with a few items that needed immediate attention. The folks in service could not have been more kind, patient, and helpful; especially on a Saturday and with no appointment. I have one remaining issue but am fully confident in Lazy Days and their team. Thank you team.

Thomas Reinert

Quick notes version: Bought a brand new RV with a myriad of problems and Lazydays didn’t take responsibility or seem to care that we were dealing with any of these issues.

I’ll start off by saying that this experience wasn’t ALL bad. The sales team matched the price of a vehicle we had seen in Texas which made it substantially cheaper and easier to get as we live in Las Vegas, but that was about where the positive experience ended.

Keep in mind while reading that all of the issues that are documented here happened within 24 hours of us receiving the vehicle after purchase.

We bought a brand new RV here about three weeks ago. Prior to taking possession of the RV they had an entire week to get the RV together and do the pre-sale quality-check inspection to verify everything is in working order. Apparently, whoever was responsible for this job was sleeping while they performed it.

The first issue we noticed when we got it home was that the auto-leveling jacks failed to operate at all the very first time we tried to use them. This was one of the main features we were looking for in an rv, so this was already disappointing. The level jack system then began to beep for hours on end for no apparent reason and would continue to do so whenever it felt inclined in the following days.

The Mercedes front grille on the vehicle was ZIP STRIPPED underneath the hood rather than affixed properly using whatever brackets were necessary, which is annoying, but more importantly is a legitimate safety hazard. The movement from driving caused a large metal trim piece from the grille to fall off while we were driving which I proceeded to run over as I obviously couldn’t see it falling off. Running over it caused a loud noise and I thought I had damaged the rig (fortunately we didn’t) but more concerning was the thought that it could have easily caused an accident being kicked up behind us; luckily, there was no one behind us at the time.

Every. Single. Window covering was ruined and falling off of the wall. The quality of the blinds are subpar at best, so I’d imagine the Arizona heat had caused them to warp and bend, which then caused them to start falling off the wall even prior to us getting home. There are large gaps on the frames from the way they bowed. Not a single one is usable on any of the windows so we have no blinds.

The automatic blind in the cab-over bed area had fallen off into its frame and is obviously broken and unusable.

The drawer directly below the oven was installed without proper spacers and the first time the drawer was opened it fell off the tracks and ripped screws out of frame. We had to install makeshift spacers in to allow the drawer tracks to meet up properly and allow the drawer to function and be re-installed for the time being.

After opening the TV compartment and trying to swivel the TV a screw affixing the tv to the mount fell right out of the back of the tv. So only one screws was holding the tv onto the mount itself.

The black tank heating pad underneath the rig was ripped, hanging to the ground and almost completely fell off the rv. We had to rip it the rest of the way off just to remove it for obvious safety reasons.

As we continued to inform Lazydays of the issues while they were found we were basically offered an apology and nothing else, despite this all being due to sheer negligence on the company’s behalf.

All the while the rv can’t be utilized properly until the issues are fixed and we’re still left with the responsibility of the payment even though we’ve never been able to use it; which ultimately leads into another horror story with the Lazydays of Las Vegas and their service department (left them a review as well).

I don’t have pictures of all the damage, but, attached is some photos of the some of the damage I’m referring to.

All in all, if you can buy an RV anywhere else do yourself a favor and search elsewhere. Take the extra time to drive out to Texas if it means avoiding this disaster of an experience.

James Cope

Pretty wonderful experience! Jay was our salesman and was absolutely amazing. I wasn’t pushed into anything and really enjoyed the experience. James the sales manager as well as the service department was outstanding! Highly recommend!

Ty Rose

Gave them my info over a week ago and haven’t gotten any answer if I was approved or not. Hard time getting someone to answer and when they do it’s “ Someone should be calling you soon.” Kept wanting me to give any type of deposit on the unit I was asking about without giving me actual numbers or final approval.

Jim Baker

I bought my new Forest River Sierra 5th wheel from Desert Autoplex Rv just before they changed their name to Lazydays RV. Their service as Desert autoplex RV was pretty much nonexistent. It seems they haven’t improved in any way. All they did was change their name. Same terrible service. I quit going to them and went to another dealership and gladly paid the $200 fee. The new dealership actually fixed things. Like one commenter said, “I wouldn’t by a toaster from them. I don’t understand why they just can’t do things right. Terrible business.