Thrifty Car and Van Rental Tower Bridge - London

James

Thrifty tower bridge road are my go to for exclusive car hire in London. Top of the range cars at near budget prices. Plus a friendly flexible team who offer support throughout. Check out the luxury fleet it’s great!

fabio barreiros

They sent me a bill for a PCN from 3 and a half years ago (yes over 40 months later), I could have easily contested it had I been informed within a timely manner.
They blamed it on staff being on furlough despite the fact that the PCN was issued 2 months before furlough even began.
Terrible company incompetant and poorly run office staff, that will lie through the skin of their teeth. I will never be using their services again nor would i recomend it to anyone. Avoid at all costs !

On their website they list the following as their first "Duty of Care"

- put our consumers at the heart of our business and focus on delivering good outcomes for customers

Well, you failed !

Sandeep Mathew

Doesn’t even deserve one star....!!!
This is my review on Thrifty Tower Bridge Branch , not Thrifty as a whole.

I was unhappy with the way Thrifty delivered the car to me so I refused to accept the car. First they came with a car that had a damaged tyre. Front passenger side tyre’s side wall was damaged and the cord was exposed. Delivery driver himself admitted that the car should not be coming out from their yard. Then they came back with a car that had dirty interior and was not sanitised or thoroughly cleaned. So I refused to accept the delivery and wrote my concerns to our arval fleet team and also to thrifty Tower bridge branch.
I also found that the branch staff and the delivery driver were very unprofessional and discourteous..!!!

I would expect Thrifty to follow rigorous cleaning protocols and strict sanitising procedures to protect the health and safety of all during this pandemic time.

See attached pictures.

Natalie Rodriguez Ferrere

Booked and paid a month in advance and on the day of picking up the car, they said they had no cars available and that we would have to find a car somewhere else.

We ended up using the managers Mini, which was far too small for two adults and a baby. They refused to discount the fare didn't discount the fare.

They then charged us with a number of hidden fares and charges after the fact.

Truly awful customer service and easily the worst car rental experience I've ever had.

Never go here. It is not worth it.

Cameron Lock

Once again a Five Star Service! This Branch is Fantastic!
I always Rent SUV 4X4 Size vehicles and as per usual I received superb service again this time.
Sarah at the Tower Bridge Branch always goes above and beyond with her excellent customer service and professionalism- She gave me a lovely vehicle which I was extremely pleased with. Sarah's outstanding knowledge of her job and friendly manner made my whole experience a happy one.
Pedro is an excellent professional member of the team who is always on hand to assist and help in any way that he can.
My whole experience of the Thrifty Tower Bridge Branch is always brilliantly outstanding!
Sarah and Pedro are excellent assets to Thrifty at Tower Bridge and I cannot wait to rent from them again very soon.

Andrew R.

I was nervous having read some of the reviews just before I returned a car there and have to say I was not disappointed. The return was really simple, a quick check over to make sure there was no new damage (which there wasn't), sign here, done. Overall I am impressed. Yes they are very specific about ID documents but just ring before you go and make sure you have what they require and there is no real problem. Staff at reception are not exactly friendly but the car was excellent, very, very clean and less than 3 months old. I would return.

Sean Drumm

Prepaid for a specific car (BMW 3 Series Sport) and was called 1 hour before the rental start time to be told they did not have the car. Was offered a Mini which didn't have the adequate space required so asked for a refund. Told this was fine.

Over the next month or so I had to chase multiple times to get a refund, finally I received a refund MINUS an admin fee () which I had not been told about. Impossible to talk to the central finance team, customer service passed me back to the depot.

This is obviously no longer the depot's doing but it is a very frustrating experience having to phone up again and again to chase the money I am owed.

If you rent from here don't expect the specific model to be there (even though it was guaranteed) and do not pre pay ever.

Scotte Woods

Good eggs working here. The lads were super helpful upgraded us too a super sweet new diesel BMW station wagon for our trip to Salisbury & Stonehenge. Printed us out some extra information for the trip. We did have problems with the GPS on the way home but due to roadworks not being available on the GPS. So we went over out kilometers
Quota, but we weren't charged.
Good prices, helpful & good peeps. Highly recommended!!