Enterprise Car Club - Waterloo London SE1 7EL - London

Robert Istrate

I booked a 7-seater vehicle with Enterprise Waterloo a week in advance for the 31st of December, anticipating a smooth and reliable service. Unfortunately, my experience was far from acceptable.
Less than an hour before I was supposed to collect the car, I received a call informing me that the 7-seater I booked was unavailable. This last-minute notification left me scrambling for alternatives.
Upon arriving at the branch at 11:30 AM, no solution had been arranged. They suggested taking two smaller cars, but when they couldn’t verify the details of a second driver, we were left stranded.
After nearly two hours, they found a 9-seater at another branch. While this was a relief, the process of being driven there took another two hours. By the time we were on the road, we were nearly four hours late, causing us to miss much of the family reunion we were attending.
They insisted I return the car by 12 PM sharp on the 1st of January, threatening extra charges for lateness. Yet, when I arrived to return it, no one was there, as expected for New Year’s Day.
Despite returning the car in perfect condition, it took multiple calls to get confirmation that my £500 deposit would be released. On January 2nd, I was assured by a male staff member that everything was in order. However, when I followed up a week later, I was told by a female staff member that no one had processed my deposit refund.
This experience was riddled with unprofessionalism, poor communication, and unnecessary delays. The lack of preparedness, accountability, and customer care was appalling.
Considering the significant inconvenience caused, the delays that impacted my plans, and the stress of repeatedly following up on my deposit, I am formally requesting a refund for the rental fee. I believe this is a fair resolution for the unacceptable service provided.

Ian Yeung

Great support for key workers!

My wife and I just finished renting a car with Ms Auzma and her team at Enterprise Waterloo. We were so impressed by the dedication, care and professionalism they showed in renting a car to key workers. Our rental car was upgraded to a Mercedes A class at no extra cost as a compliment to key workers. The Mercedes had just been cleaned, and we were told the car was so new that we were ONLY the second ever drivers of the Mercedes. We rented the car for 24 hours. We were a little late returning our car due to traffic on the road but Ms Auzma and her team were so understanding. There was no penalty charge and we are greatly grateful for their understanding and kindness.

In short, Auzma and the team at Enterprise Waterloo do a fantastic job. They provide excellent cars, at fair prices, with wonderful, friendly and yet professional service and I recommend them highly. If you are key worker wanting to rent a car, there is no need to look further. Take your business to Enterprise Waterloo. You won't be disappointed. We are looking forward to giving our business to Auzma and her team again soon! ?

Stuart Cripps

If you're in Waterloo and need to rent a car or van then this is the place for you!!

Pri Yan Kaa

Good!