ACE Rent A Car - Los Angeles, California

Max L

Aufgrund "lokaler Gesetze" wurde auf eine zusätzliche Versicherung trotz ausreichendem Versicherungsschutz bestanden und das Auto ohne Unterschrift dessen nicht ausgegeben ..
Dank des Buchungsbrokers wurde der Betrag nach zwei Monaten zurückerstattet und die Aussage als falsch bestätigt ... Auf jeden Fall wird ACE nie wieder gebucht.

Holger Schoesser

Auf keinen Fall hier bei ACE mieten. Alles Betrug und Abzocke. Man versucht einem viele zusätzliche Versicherungspolicen für teures Geld zu verkaufen, da man sonst keinen Mietwagen bekommt. Ich konnte nach langen Diskussionen mit der Chefin von ACE vom Vertrag zurücktreten und bin dann mit einem Uber-Taxi zu einem ehrlichen Anbieter (Alamo) gefahren und habe dort ein Auto zu viel besseren Bedingungen gemietet.

Sasa Smiljkovic

Sehr unkompetent, Versicherung wurde mir angedreht obwohl ich versichert bi mit der ausrede „ihr seit ausländer“, anstatt 240.- bezahlte ich ca. 600.-, Auto war nicht vollgetankt, Mitarbeiter unmotiviert usw. Das erste und letzte Mal!

Susi

Bei der Buchung wird nicht klar darauf hingewiesen, dass absolut keine Versicherung bei der Buchung dabei ist. Wenn man dort ist, wird einem ein Luxusauto gegeben -als netter Upgrade der Firma tituliert- bei dem dann viel höhere Versicherungsprämien anfallen. Nur nachdem ich mich aufgeregt habe, gab es ein etwas weniger nobles Auto auch noch zu mieten, bei dem die Versicherungsprämie auch nicht ganz so hoch war.

Michael David Morales

Definitely the least expensive car rental place at lax. The staff was great, and very attentive. There was a long line, but it wasn't that bad. It moves pretty fast.

The worst part about the process is that you have to take the remote shuttle to the remote rental car drop off, and then get into an ace shuttle. It's really tough to get the Metro shuttle pretty much any time of day since it is always filled up. So if you are at the wrong part of the terminal then you will have to wait for a few buses, like I did. That added another 45 minutes to my itinerary, but I survived.

Give this car company a shot. Tell me what you think.

Saori Soto

To each their own..... experience. It's all about your personal experience + perspective. I was skeptical bc of the low rated reviews but decided to take a chance, worse case scenario, walk down the street and rent from another location.

I called ahead to prepare, expect the expected which is... their car rental location is NOT at the airport. Walk to the airport exit location that has the bright pink LAX shuttle signs and wait for the Metroconnector bus to take you to the remote car rental depot, ~5 mins drive depending on where you hop on the bus. Once there, wait for the Ace shuttle van to take you to the car rental, it was about a 15 min wait. Hop in the van which they transport you to the car rental, about a ~10 min drive. Ha, I was the first in line. They tried to upsell me car insurance, not needed so I refused. They asked for a copy of my car insurance. And in about 15 mins, my car was ready. Same deal with car drop-off, smooth transaction at the "Return" drop-off. The shuttle driver asked for my flight time to ensure I got there in time, since I had more than enough time, he asked if it was OK to wait for a few more ppl and it was A-OK with me. Got to the airport, no problems. So inexpensive and no hidden charges on my bill. I will, for sure rent with them again. Car selection is pretty decent.

Dezirae H

ACE was absolutely amazing to rent a car from. The staff was very helpful when checking in and the check out process was simple and fast.

They shuttled us to and from the airport, which was super helpful when we’re new to the city. Thanks for the great and cost effective rental ACE!

k b

#1 Arrival: Jr. Assist me for my rental service. He was very polite, friendly and provided excellent customer service. Overall a great experience.

#2 Departure: I had the pleasure of riding with Mr. Francisco Anaya, the shuttle bus driver for Ace Rent a Car, and my experience was absolutely wonderful! Francisco was incredibly friendly, pleasant, and courteous throughout the ride. His warm demeanor immediately made me feel at ease, and we had great conversations on a variety of topics, which made the trip to the airport both enjoyable and memorable.

Francisco’s professionalism and positive attitude truly stood out and made my experience with Ace Rent a Car exceptional. Thank you, Francisco, for your excellent service—you made my day!