Buchbinder & Megadrive Innsbruck - Innsbruck

Marcel M.

Service und Geschwindigkeit beim Check in und Abgabe waren super.
Das Auto war sauber und grundsätzlich in gutem Zustand. Allerdings lässt die Wartung der Fahrzeuge zu wünschen übrig. Im Spritzwasser war kein Frostschutz und der Luftdruck hinten rechts nur noch bei 0,6 bar. Und das ohne die entsprechende Warnanzeige.

Malte W.

Hat alles super geklappt. Innerhalb von 15 Minuten saßen wir im Mietwagen. Rückgabe nach 20 Uhr lief problemlos über Schlüsselabgabe in Schlüsselsafe. Vorherige Schäden am Auto sollten jedoch gründlich vom Mieter überprüft werden. Habe welche gefunden, die nicht im Protokoll eingetragen waren, diese wurde dann aber nachgepflegt.

Samir Q.

Ein großartiges Erlebnis bei Buchbinder Megadrive! 🌟 Das Personal ist immer äußerst nett und freundlich, man fühlt sich sofort willkommen. 👏 Besonders möchte ich Naweed für die herausragende Beratung loben – seine Kenntnisse und Empfehlungen waren top! 💼🚗 Ich kann Buchbinder Megadrive uneingeschränkt empfehlen!

Susanne P.

Super Autovermietung. Freundlich, schnell, tolle Autos und sehr sehr hilfsbereit. Ich miete 2 x pro Jahr hier und kenne keinen besseren Autovermieter. Danke Jungs!👏👏👏

Vanessa A. W.

Problemlos und schnell

Yevhen K.

An exceptionally positive experience was had. The company is excellent, with friendly staff and well-maintained vehicles.

Highly recommended.

The only minor negative aspect was the substantial deposit required. However, this was promptly resolved.

I would like to express my sincere gratitude to the individual from Bangladesh (unfortunately I don’t know his name ) , who demonstrated exceptional professionalism throughout the process.

Dirk H.

Prima autoverhuur bedrijf. Makkelijk weg rijden en prima terug te vinden bij het terugbrengen van de auto. Geen onnodige administratieve rompslomp. Prima auto’s die ze verhuren.
Prijs kwaliteit is ook goed.

Caciur C.

Later edit: I received all my money back. I don't know whether this was due to the complaint I filed with rentalcars.com, through which I rented the car, or because of the insurance I paid for online at rentalcars.com, which was worth 1000 euros. It's always good when things end well, and I appreciate that the dealer made the payment, even though we shouldn't have had to reach this point.

I have updated my review from 1 to 3 stars because I received the money back. Despite what happened, the final outcome matters.

Be very careful when picking up and returning the car— from now on, I'll also make a video if necessary.

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Beware! They do not follow proper check-in/check-out procedures!

When picking up the car, they do not walk you through each scratch or damage that they have marked on the form. You are expected to simply trust that what they noted is accurate. The condition report they hand you is full of scratches and damage markings, but instead of verifying everything together, you are left to inspect the car on your own. This means that, as a customer, you have to act like a detective—carefully checking every detail, taking photos, and ensuring no additional damage exists. And all of this when you might be exhausted from traveling, possibly with tired children in tow.

After I returned the car—which I barely used—I received a phone call asking me to come back because they had "found" a new scratch. Since they did not take photos at pickup, I had no way to prove that the scratch was not caused by me. Then, two weeks later, I suddenly received an email with an €800 bill for that scratch!

This company does not follow proper procedures and cannot provide before-and-after photos as proof that I caused the damage. This feels like a scam! It seems like they occasionally take advantage of customers, so be extremely careful!

I contested the invoice and demanded proof. Otherwise, I will take the matter to consumer protection authorities and pursue legal action to recover my €1,000 deposit.