Budget Autovermietung - Flughafen Köln/Bonn - Köln

Tamino

Hab sehr viele schlechte Reviews gelesen aber bei uns war alles tiptop. Haben über Rentalcars gebucht, mussten nicht warten bei der Abholung und wurden höflich bedient.

Haben ein Auto in der gebuchten Klasse bekommen und sogar 200km mehr bekommen als auf Rentalcars stand. Jedoch war es nicht das selbe Auto was auf Rentalcars angezeigt wurde, jedoch steht auch bei jedem Auto drunter "oder ähnlich" daher alles gut.

Die Miete war extrem Preiswert. Würde wieder kommen!

2bi _as

Achtung! Nicht bei Budget buchen, wenn euch euer Geld lieb ist. Selbst wenn der Vertrag über eine Vermittlerfirma abgeschlossen wird bucht budget am Ende widerrechtlich zusätzlich Geld ein!

Matthew

The worst service, the most offensive behavior towards a customer that I have encountered in 25 years of frequent international travel from Shelia at the Budget/Avis counter at Cologne Airport on Saturday, May 11. Shelia urged me to take the full comprehensive insurance package. I asked how much it would be. Shelia didn’t answer but continued with the booking, and then when the final contract was over three times the initial price of my online booking (which had included basic insurance), I asked her to decline the full insurance and use a different credit card to complete the booking. She refused and so I canceled the booking. I then rebooked online. Shelia confirmed that there were cars available but refused to give me a car, saying that I had tried to trick her. She then continued to talk over the top of me, interrupting my sentences. I waited for her to finish and then asked if she’d allow me to finish my sentence. She said no and threatened to call security. She also told different car rental agencies in the vicinity not to make cars available to us. (Thankfully we found a helpful and professional agent at Wheego.) This is the first time I have ever posted a Google review because I have never encountered service as appalling as I encountered with Shelia, and I have hired well over one hundred cars in my life. Shelia has taken company policy into her own hands in a way which warrants the intervention of Budget’s senior management.

Roberto Agrusta

The worst experience so far with car rental businesses. The day I booked a rental car with Budget was an extremely crucial last working day for me in Germany. I booked my car for 1000 am, when I arrived at the Cologne/Bonn airport, the car was not ready until 1137 am. While I was begging anyone present for help since I am in the military and I work under a very strict schedule, no one seemed to care and they all acted very unprofessionally. One worker even mocked me by saying, "I was in the Turkish military for 6 months once, so what..." When I finally received the car, I was driving towards the exit of the parking structure when I was blocked at the gate. The customer service representative forgot to give me the ticket to go out. Finally, at 1200pm I received the ticket from a Budget representative after waiting a further 20 minutes, I explained to her the unacceptable way I had been treated to which she replied to me (while smoking a cigarette) in an annoyed tone, "I already said sorry, what else do you want." I finally left over two hours from the original booking time. I have never received such poor customer service before and I will never use Budget again. I am a manager myself, and if I would see representatives treat someone this way, I would feel really ashamed of myself.

jes Yll

CUIDADO!!!! el señor del mostrador muy amable y educado te engañara firmando un contrato en Aleman para realizarte cargos adicionales días después de devolver el vehículo. No te fíes de lo que te diga y busca traducir y leer bien el contrato. Evidentemente EVITAR RESERVAR NADA CON ELLOS O AVIS (son los mismos)

Ben Goacher

Terribly overpriced and horrendous added extras. Never rent cars if you can avoid it!

David Hauptmann

Slow, just very slow. Lots of paperwork. I don't understand why car rental companies don't manage to improve their processes...

Oleksii Khramov

Отвратительно, обманули с машиной, нахамили. Обращайтесь в другое место.