Hertz - Las Vegas, Nevada

Marc Grothues

Abwicklung und Auto in Ordnung.
Wir haben den Wagen über ADAC aus Deutschland gebucht. Es hat alles funktioniert.
Vor Ort bekamen wir angeboten für 40,-$ Aufpreis müssten wir den Wagen bei der Abgabe nicht mehr auftanken.
Das haben wir angenommen. Die Übergabe des Wagens fand ohne Personal statt. "Der Wagen steht im Parkhaus 5.OG in der Reihe H.
Beim Einsteigen haben wir gesehen, dass der Tank nur 3/4 voll war.
Wir konnten aus Zeitgründen aber nicht zum Office zurückgehen.
Da der Wagen nicht voll war, mussten wir unterwegs nachtanken.
Bei der Abgabe wird der Wagen wieder im Bereich H geparkt und der Schlüssel in einem Tresor eingeworfen weil das Büro schon wieder geschlossen hatte.

Am nächsten Tag kam die Abrechnung per Mail. Mit irgend welchen Gebühren und Steuern waren es dann über 70,-$.
Auf diese Mail kann man nicht antworten. Ich habe auch sonst keine Mailadresse gefunden an die ich hätte schreiben können.

Pascal Kaiser

Niemand war zu der online gebuchten und bereits bezahlten Zeit vor Ort. Nach langem suchen und Fragen wurden wir dann zum Dollar Car Rental geschickt, der jedoch keine Autos mehr verfügbar hatte.

Shin-Woo Lim

별하나도 아까움
1. 예약한 Big suv 없으니 도요타 캠리 가져갈라면 가져가고 아니면 말라는식의 배짱
2.기다리면 가능하냐고 물으니 한두시간 기다려보던가 라고 응대. 한두시간 기다리면 되냐고 차가오냐고 물으니 토요일이고 자기는 모른다함
3.어쩔수없이 캠리빌리는데 가격도 빅suv 그대로라함. 이거 한대뿐이니 알아서 하라함
4 주차장에 가보니 소렌토 신형과 빅 suv가 있슴.
소렌토신형은 청소하는 사람이 있어서 시동도 잘걸려있슴.
5.다시가서 소렌토라도 바꾸어달라니 시동도 안걸리고 미케니컬 이슈가있으니 안된다함. 거짓말인듯
6.캠리는 청소상태 불량

Nhan Pham

My rental agreement included unlimited miles. However, after returning the car, I was charged over $390 for mileage. Additionally, the number of miles they claimed was incorrect. I presented my reservation and the rental agreement, which clearly showed unlimited miles. Despite this, they failed to resolve the issue and gave me the runaround. My only option now is to file a chargeback with my credit card company. Avoid renting from this place!

Julie Carlson

The worst rental car experience I've ever had. Walked all the way from the Mirage only to find the office empty. When I called the number on the door I was given maps attitude from the employee that he was "the only one there & had to clean cars too". Hung up on me. I waited 15 minutes in the heat only for K Rod to come up and tell me that he did not have the car I rented! He did offer to rent me a Volvo at $70 more a day than my original rental. How about you give me the car you have for what I agreed to pay?! Did i mention he was EXTREMELY rude? He sent me over to Hertz at the Venetian. I wandered around 20 minutes trying to find the rental spot there because the only instructions I got were "it's in the parking lot at the Venetian, there's only one". (There's a parking garage at the Venetian no "parking lot").
I wish I would have read the reviews before making a reservation at the treasure Island branch! I would have rented straight from the Venetian locator if I had!
KRod deserves to be fired. He's an awful human. The guy at the Venetian desk was friendly, helpful, and apologetic for something that wasn't even his fault.

Linda Suderman

If I could, I would have rated Hertz with 0 stars. Hertz ruined our opportunity to explore round Las Vegas. We booked a vehicle at Treasure Island on the Vegas strip. After being reassured that a vehicle would be available for us, we booked our excursions. Upon showing up the next day to pick up our vehicle, we were met with an empty office and a note on the door. They had our cell number and could have texted us about the change. Totally frustrated, we followed their poor instructions to another Hertz rental that was 30 minutes away. BTW, there is no Mirage tram! Upon arriving at the hotel, we were misdirected several times only to find out that there was no connection between the 2 offices. While the Hertz guy at the Venetian tried his best to help us, it was to no avail. No car and no outing. We are out our non refundable excursions (+$100) due to the incompetence of this company. We rent cars in multiple cities. But unless Hertz stands behind their company and does something for us, we won't even consider them on our next trip. So, Hertz - what are you going to do for us for me to change my rating?

Troy Janes

Do NOT try to rent a car from this location. I made a reservation on the Hertz website. The line to pick up the car was 45 minutes long. When I finally got to the front of the line, they told me that they had no cars, and I would have to get on a waiting list. Hertz does not honor reservations for this location.

Stefania C

Worst experience ever with a rent a car! The guy at the reception RUINED our vacation, didn't give us the car we already paid online without explaining why.
Still waiting for the refund