Hertz Car Rental - Santa Ana - South Main Street - Santa Ana, California

Catherine Huang

Worst experience with a rental car company. My Tesla was being repaired through insurance so I was set up with a rental with Hertz because the Tesla collision center told me they work with them to get people in Teslas and they had one available for me. I got shuttled there and was helped almost immediately. I asked to make sure that the Tesla rental was covered under my insurance and they told me yes it was.

I was placed in a Tesla but it was the most disgusting rental. There was an awful heavy cologne smell. It was as if the seat belt was drenched in it like someone was trying to mask smoking in the car. The smell would get on my clothes, hair and any items I left in the car. The center console was not cleaned as there was coffee stains on it. There were also weird stains on the seats.

I call the office 2 days later asking if I could switch to another vehicle cause I couldn’t stand the smell anymore and it as giving me a migraine. They told me they didn’t have any vehicles and told me to try back next week. I try again and they said they only have gas suv vehicles. And they said they would have to charge me more to switch cars! Even after explaining that I was given a dirty smelly car by them!

Thank goodness Tesla collision center had a loaner available so I switched into a different car thanks to them and not to Hertz. The Tesla collision center coordinated with hertz to pick up my rental. I later get a receipt from Hertz charging me an extra day of rental (they recorded the wrong time) and charges for taxes and VLF.

I never had to deal with this when I went with enterprise. Definitely not going to ever rent from this location again!

Amirreza Akbari

I 1000000% do not recommend this branch to you.
I rented a car from the Expedia website, and they referred me to this branch. They told me I would get a midsize car and a special offer from the manager. When I got there, they said the special offer for today is a Nissan Versa. I had no idea what a Nissan Versa was. When I saw the car, I said, "This isn't midsize; you charged me for a midsize car." They said, "No, you chose a car that seats four people and has space for one suitcase." I said, "Is this the special offer? This car is much cheaper than what I paid for." They said I could cancel, but I was in a hurry to get to work, so I took the car to get on with my day.
After getting into the car, I noticed it had a terrible smell, and the steering pulled to the right and left. This was my worst car rental experience. I messaged Expedia, telling them the car had issues and was dangerous to drive. They replied that they would contact the manager and let me know, assuring me not to worry and expressing their concern.
I am attaching a screenshot of Expedia's email to show that the car rental company neither took the car back nor refunded me, nor did they offer any discount or compensation to make us happy.
When returning the car, they repeated that they had stated it seats four people and has space for one suitcase. My question is: all cars, from Benz and BMW to this cheap, worthless car they gave me, can seat four people. The price for this special offer on their own website is $35 per day, but I paid $47 per day for this so-called special offer.
Of course, I know that this review will not affect this business in any way, but this path will continue for this branch. I just wanted you to know that before buying or renting anything, be sure to check how that company's behavior has been with customers in the past.

Hayoung Nam

I recently encountered an issue with my dad's international license while trying to pick up a rental car from Hertz. Despite the language barrier and my absence due to being out of state, the staff went out of his way to assist my parents. He was incredibly kind and understanding, making every effort to help them navigate the situation. Despite a delay caused by traffic, the staff even took the initiative to call me to ensure everything was alright. His dedication to customer service and willingness to go above and beyond truly impressed me. I highly recommend this location for their outstanding service and professionalism. Additionally, I want to commend the staff member who assisted my parents, although I'm not sure about his name.

Alonso Sandoval

I went there today Oct 29 around 4:30pm. Had my reservation ready before hand. Dude wanted to give me an electric car which I didn’t reserve. I asked him if he had any gas vehicles and he wanted to charge me more.

Anyways he runs my credit card and his machines say that my chip is supposedly defective. I asked him to input my card’s info manually, he said no. I asked him if I can use a debit card, he said no. I have used debit cards before but for some reason he said he would get fired if he ran my debit card.

Anyways I left with no car. Went straight to the gas station and used my credit card with the same damm chip and it worked which means his machines are defective

Vaunda Goodfellow

We arrived at the airport and realized our reservation was made for a different Hertz location. Jesse was so friendly and helpful in getting us into a car and setting things up so that we could drop our vehicle back at the airport.

Chris Dufresne

If I could leave zero stars I would! Based on the other comments in the reviews we aren't the first to experience the bate and switch technique this store is doing.

We booked a 7 passenger Nissan and the booking was confirmed on their website then a while later they called to say they did not have that vehicle( even tho the website says it was available and was confirmed) and they said they would have to upgrade us at an additional $40 per day. If this doesn't speak bad business then I don't know what does. I recently booked a rental car in Costa Rica and the store didn't have the car we booked so they upgraded us at no cost because it was THEIR fault the car was said to be available but wasn't. It's pretty bad when small countries have better business practices than a large county like the United States. This business should be reported, that my next stop.

Axel Mellegård

Great service and a nice car. Someone dented the door on the rental, and the people at this location were quick to help and give directions on how to proceed.
Would rent again!

Wenzhuo Shan

My experience at this rental location was disappointing. Upon arrival, the car type I reserved was unavailable, and I was not informed beforehand. I had no other rental options nearby and reluctantly agreed to upgrade at an additional cost.

Furthermore, when they transferred my reservation to another system due to my car being in the body shop, they failed to clearly inform me about the change in return date from my original reservation and will calculate calendar days. As a result, I was charged for an extra day upon return, which left me extremely dissatisfied.

Overall, upgrade and unexpected exrea day charge, doubling the rental fee compared to my initial booking. The lack of communication and transparency regarding car availability and rental policies left me feeling frustrated. This experience fell short of my expectations, and I am unlikely to rent from this location again.