Nissan Rent-a-car - Shinjuku City, Tokyo

Aleksandr Veryayskiy

Very friendly staff and a really nice car!

Koh Jing

If we can give less than 0 stars on google, we would.

While driving in the middle of the night, our car tyre got slashed by a stray unknown object hidden in the dark. When we called customer service to rectify the issue, there was a Mr. Sakai that told us that the tow truck could not take us to our destination at Kusatsu, because the insurance we bought did not cover the trip. He said the tow truck would take the car to Kusatsu, but we would have to find our own way there, at 1:45 am, stuck in the middle of nowhere. Sending the car to Kusatsu without us was not a responsible solution. After more discussion, Mr. Sakai suddenly changed his mind and said that the insurance would cover both our trip to Kusatsu and the tow truck's trip back to Tokyo. This sudden change without explanation was very confusing.

When we returned to Tokyo to resolve the issue at the Takadanobaba outlet, Mr. Miyahara told us that we had to pay an extra 20,000+ Yen to cover the tow truck's trip from the maintenance shop back to the rental outlet. Mr. Sakai had not told us this before. We were told by the interpreter that Mr. Sakai said the insurance would cover everything, and we could forget about the car and find our own way. This unexpected cost was very difficult for us. Mr. Miyahara confirmed that Mr. Sakai had not given us this important information.

Mr. Sakai’s handling of the situation showed a lack of care for customers, the company's cars, and accurate information. This experience left a very bad impression of Nissan Rent A Car. When we reported this to the management, all they could say was that Mr. Sakai was very eager to help us, that's why he failed to give us complete and accurate information. This explanation is clearly unacceptable.

Do not rent from this place. There are other better rental car services who will not suggest leaving you in the middle of nowhere at night and make you pay additional fees without telling you first. Bad company.

DONGUK SHIN

친절하며 차량이 아주 깨끗합니다.
영업시간도 24시간이라 편리하고 역에 가까워서 좋습니다.

Do N

この店舗は店員によって対応が違いすぎる。いい人にあたればいいけれども、悪い人だと口調から全て気になってしまう。
若い人の育成はもう少しちゃんとしてほしいなと、せめて敬語はちゃんと喋って欲しい。上から目線で話してくる人もたまにいるけどなんなんだろうか。

Мария Акинфиева

Friendly staff, fast and smooth service. Thank you!

藤伸江（のぶえ ふじ）

いつもお世話になっています。
セルフチェックイン便利になりました。

traveller Jeon

직원분 매우 친절하세요( ⸝⸝•ᴗ•⸝⸝ )੭⁾⁾

Peter Jansen

I had a good experience with this location. Booking was made via Rentalcars. All documents were ready when we arrived at the rental company. And the staff was kind and helpful. Returning the car went also smooth. Returning the car at 2300 was no problem due to their opening times.
FYI for international renters: when you want to use a toll way card, additional charges will be made (in our case 330yen for the card and in total +-4200yen had to be paid when returning the card for toll roads back and forth mount Fuji).