Thrifty Car Rental - Fort Myers - Southwest Florida International Airport - Fort Myers, Florida

Blaze

Die Wartezeit bei der Abholung des Fahrzeugs ist mit ca 30-60min noch das geringste Problem. Bei der Rückgabe des Fahrzeugs stand ein Mitarbeiter und stieg ins Auto sagte „full - that‘s good“ fragte mich ob alles in Ordnung war und bedankte sich. Im Glauben, dass alles passt ging ich zum Flughafen. Zwei Stunden später wurden mir 400$ für angebliches Rauchen abgezogen. Nach sofortiger Komfrontation des Kundenservice wurde mir rückgemeldet, dass sie es an das lokale Management leiten und ich schnell eine Rückmeldung bekommen werde. Jetzt sind 2 Wochen vergangen und meine 400$ sind weg. Der Mitarbeiter bei der Übernahme hat keinen Rauchen bemerkt, allerdings bei der Rechnungslegung wurde es bemerkt? Diese Firma ist der größte SCAM! Eine derartige Erfahrung habe ich noch nie gemacht! Als Antwort erwarte ich von Thrifty kein „Sorry“ sondern mein Geld zurück!

S Rüttershoff

Meine Freundin hat für unseren Amerikaurlaub dort gebucht. Abholung und Rückgabe top.
Sie hatte einen verschuldeten Unfall mit Blechschaden, wir fuhren zum Service am nächsten Flughafen, Austausch kostenfrei, ging ratzefatz, sehr freundlicher Service.

Martin Schmidt

Man sollte sich bewusst sein, dass die Fahrzeuge nicht gut gewartet sind und deswegen schnell Probleme auftauchen. Außerdem ist die Warteschlange lang, was ja auch vielfach kritisiert wurde. Und eine Kreditkarte ist natürlich auch zwingend erforderlich. Mit Visa Debit hat man Probleme. Es gibt nur ein kleines Fahrzeug und es werden 500 Euro zusätzlich abgebucht. Also in Summe Vorsicht! Wir werden es zukünftig vom Preis abhängig machen, ob wir zurück kommen. Sixt scheint mir eine bessere Alternative.

Brent Masmann

I rented for two weeks in a row and let me say I love Thrifty!!!! I had the first experience with Thrifty and they ran out of cars instead of saying we have no cars they went ahead and gave me a car way above what I paid for, super impressed showed up to my families house in style =-). That was so amazing as I have had experiences before with other companies that will just turn a blind eye and make you pay for it, not Thrifty they know how to make the customer happy. The second time was just this past weekend and I met Tammy from Miami she was so lovely and at first she assigned me a Kia Sol and I am not one for SUV type cars, so when I mentioned it she allowed me to chose the car I wanted in the row. Such wonderful customer service from Tammy and Thrifty I will see if they have a rewards program and only rent from Thrifty moving forward two weekends in a row with such a positive experience with this company. KEEP UP THE GREAT CUSTOMER SERVICE SEE YA SOON!!!!

John Boronkas

I'll try to keep it short and to the point. The service of every employee was a 5 star experience, from the ladies at the counter and vehicle checkout to the guy who accepted my return..
My current beef is with the compact rental being an EV... After explaining an EV was not what I wanted, I was told that's all that was available. But of course, I could upgrade to the next level for a gas vehicle. I chose to give the EV a shot, and that was a time-consuming mistake.
The car was a 2024 Kia Niro. I was given the name of an app to download to find charging stations (there were only 2, one by the airport, and one an hour past my destination. I used the plugshare app and found many more). After using half the vehicles charge on the first day, i searched for a charging station (also discovered no high-speed charging for this vehicle in the area). When I plugged it and saw it would take 4.5 hours to charge to 80%, I realized my huge mistake in taking this car. In all, i spent about $35.00 and 8 hours of sitting in the car over 4 days, just so i could return it with the same charge. Of course, I could return it with any amount of charge and pay them over double the charging rate for thwm to do it for me.
It would be a great rental if where you are staying has a charging station or a supercharger in the area (supposedly 45 minutes to go from 10% to 80%). As they say, buyer beware...

Justin Pham

I recently had an incredibly frustrating experience with Thrifty Car Rental. After being charged unexpected additional fees, I reached out for clarity and was met with a dismissive response. They claimed it was my responsibility to catch these charges at the counter, brushing aside my concerns and basically saying it was ‘my fault’ for not scrutinizing every line on a contract they hastily presented.

Thrifty seems more interested in squeezing extra money from customers than providing transparency or support. The lack of accountability on their part is astounding, and their response showed zero willingness to consider my concerns. They’re apparently happy to take your money but not interested in addressing billing issues afterward. This kind of customer ‘service’ is appalling and something I won’t be dealing with again. I’ll be choosing a different rental company in the future—and recommending others do the same!

Cody Flanders

Pre paid for a rental prior to trip to SW Florida. There was no line when arriving to the reception desk. The 2 ladies working were very nice and informational. Explained anything that I was confused or not briefed on regarding fees and such. They were clear about all instructions and guidelines of the agreement and how to return the vehicle. Upgraded me from a compact vehicle to a compact SUV and the vehicle was brand new and it was nice and clean full of gas! The deposit I had to put down since I didn’t want to use my credit card, was 500 or so. It was only 2 days and I had the deposit returned back to me. I saw some reviews and was skeptical, but it was a good exp for me for sure! Thanks for the business!

Gilbert Grape

Was having a blast until we went to charge our Polestar 2 EV and it said it was going to take 9 hours to charge 60%. Soooooo yeah we took it back and got a nice Toyota Camry Sport which they did charge us $10 more a day since they call that a mid size and the Polestar 2 a compact, problem with that is the Polestar 2 is actually bigger... They should tell individuals that are getting these how long they can take to charge. But they got us another vehicle so back to having a blast!